At iConfort, we take your privacy seriously.
This Privacy Statement for iConfort Products and Services (“Privacy Statement”) describes information that iConfort, Inc. and its subsidiaries and affiliates (collectively, “iConfort”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address, or other data that can be reasonably used to infer this information).
This document focuses on information related to the operation of iConfort products and services, and other products from iConfort (collectively, “iConfort Products”). In this Privacy Statement, the expression “iConfort Products” also includes our Web Apps, Mobile Apps.
Our Pledge:
1. We will be transparent about the different types of information we collect and how we use them.
2. We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide iConfort’s Products, and to do so only when we think they will provide you with a welcome additional service.
3. We will use best-in-class data security tools to keep your data safe and protect the iConfort Products from unauthorized access.
Your Permission: Permission for data collection and processing. By using iConfort Products, you agree to allow us to collect and process information as described in this Privacy Statement.
International data transfers. Your personal information may be collected, processed and stored byiConfort or its service providers in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using iConfort Products in the European Economic Area or other regions with laws governing data collection and use that may differ from United States law, you agree to the transfer of your personal data to the United States and other countries where iConfort operates.
What information does the iConfort Thermostat collect?
The iConfort Thermostat collects:
- Setup information you provide
- Environmental data from the iConfort Thermostat’s sensors
- Direct adjustments to the device, including temperature or settings
- Heating and cooling usage information
- Technical information from the device
Setup information you provide: When you install the iConfort, you’ll be asked several questions in order to help us create an initial program of temperature settings that will keep you comfortable. For example, we’ll ask for information like whether your thermostat is located in a home or a business, or your precise location. This information helps us to customize your experience by, for example, retrieving weather information for your neighborhood or by enabling Home/Away Assist to automatically switch the behavior of iConfort products in your home when you leave and when you come back. In addition, the iConfort Thermostat pulls information directly from your heating and cooling system to learn its capabilities – such as if it has heating and cooling or is a heating-only system. Answering these questions helps us to set up an initial program that will keep you comfortable.
Environmental data from the iConfort Thermostat’s sensors: We collect data from several sensors built into the iConfort Thermostat. These sensors collect data such as current temperature, humidity and ambient light in the room. They can also sense whether something in the room is moving. This helps your iConfort Thermostat keep you comfortable when you are at home and save energy when you are away. For example, if the iConfort Thermostat senses that you’ve entered the room after an extended period of time, it can adjust the setting to a preferred temperature, based on an assumption that you’ve just woken up or returned home. Similarly, if a light goes off or no one is moving in the room, the iConfort Thermostat may turn the temperature down sometimes to help save energy.
Direct adjustments to the device: If you change settings like temperature on the iConfort Thermostat, it records and feeds that information to the iConfort algorithms to learn your desired comfort level in different situations.
Heating and cooling usage information: Every time your system turns on and off, iConfort records the time and duration during which your system was on in order to offer you features such as usage history.
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with the iConfort Thermostat, we record your iConfort Thermostat model and serial number, software version, and technical information such as battery charge level.
What additional information does IConfort collect and store when a user connects a IConfort Product to the Internet or creates an account?
Wi-Fi Network Information: To connect your iConfort Product to our Services, or to access your iConfort Product over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, the iConfort Product will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with iConfort servers and download software updates.Once connected to your Wi-Fi network, your iConfort Product regularly sends the data described in this Privacy Statement (excluding your Wi-Fi password) to IConfort to provide you with the Services.
Additional Authorized Users: iConfort may provide you with the ability to enable additional authorized users to access your account. If you do so, the additional authorized users may control and view all of your devices, content, and Works with iConfort connections. Invited users may also add additional authorized users to your account, so be careful to add only those you trust. An invited user must have or create a iConfort account, and information about invited users (like email address, name or changes to product settings) will be stored with your account.
Email Addresses: When you create a iConfort account, we collect and store your email address. From that point forward, your email address is used for communications from iConfort. In addition, iConfort may provide you with the ability to enable individuals to access your account as additional authorized users, or to invite other individuals such as friends or family to share access to your content such as recorded video footage. We will ask you for the email address of any such individuals and automatically send an email invitation on your behalf. iConfort stores this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation services.
Basic Profile Information: Your account allows you to provide certain basic profile information like your name and profile photo. Names and profile photos may be shown to others in connection with the Services. In addition, if you download the iConfort Mobile App, we may collect and store your mobile device identifiers (such as IDFA, AAID, or other device identifiers). For example, if you invite someone as an additional authorized user, he or she will be able to see your name and photo. You should only use photos you are willing to make public.
Mobile location data: You may choose to enable features like Home/Away Assist or device pairing. If you do this, you’ll be asked for permission to share location data from your mobile device. If you grant this permission, the iConfort app uses standard location services built into iOS and Android. This data may be processed or combined with data from other products to enhance features like Home & Away.
Bluetooth data: Bluetooth-enabled IConfort Products (such as iConfort Protect 2nd generation and iConfort Cam) may broadcast an identifying signal wirelessly. This is used to connect with your Bluetooth-enabled devices (such as a smartphone or tablet) in order to deliver features like easy setup or App Silence.
How does iConfort use the information it collects?
We use this information to provide, develop and improve iConfort Products and services, including to make assessments and recommendations about products, safety, or energy use. We may use your contact details to send you this information, or to ask you to participate in surveys about your iConfort use, and to send you other communications from iConfort.
We may also use this information in a non-identified form for research purposes and to help us make sales, marketing, and business decisions. For example, we use aggregated user information about the number of active thermostat users in a particular state to help us decide what energy companies might be good partners, and aggregated smoke and CO alarm data to study emergency alarm rates across our customers.
We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.
We use industry-standard methods to keep this information safe and secure while it is transmitted over your home network and through the Internet to our servers. Depending on your location and type of data, iConfort may process your personal information on servers that are not in your home country.
In general for purposes of applicable law (e.g., GDPR), iConfort is a controller of the information collected in connection with the Products and Services. However, in the case of “Video and audio signals and data” and “Facial recognition to enable Familiar Face Alerts feature” you are the controller of these data and iConfort is a processor.
Our legal bases for processing information
If European data protection law applies to the processing of your information, we process your information for the purposes described in this Privacy Statement, based on the following legal grounds:
When we’re providing a product or service
We process your data to provide and support a product or service you’ve asked for under a contract, including but not limited to delivering our Terms of Service.
When we’re pursuing legitimate interests
We process your information for our legitimate interests and those of third parties while applying appropriate safeguards that protect your privacy. This means we process your information for things like:
- offering and improving iConfort Products and services
- developing new products and features
- understanding how people use our products and services
- performing research that improves our services for our users and benefits the public
- sending you direct marketing and other communications from iConfort
- protecting against harm to the rights, property, and safety of iConfort, our users, and the public
- detecting, preventing or otherwise addressing fraud, abuse, security or technical issues with our services (including using a Google service such as reCAPTCHA)
- maintaining and improving the integrity of our computing systems, and protecting our users’ data security
- enforcing legal claims, including investigation of potential violations of applicable Terms of Service
When we’re complying with legal obligations
We process your data when we have a legal obligation to do so, for example, if we’re responding to a legal process or an enforceable governmental request. With your consent We ask for your consent to process your information for certain specific purposes and give you the right to withdraw that consent at anytime.
In what circumstances does IConfort share my information?
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of iConfort Products and services without asking you first. Period. We do not rent or sell our customer lists. The following are the limited situations where we may share personal information:
- With your permission: We may share personal information when we have your permission. One example of this would be if you invite another user to access the Products on your account as an additional authorized user. Another example is if you sign up for programs offered by our partners (e.g., energy or insurance companies); if you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. If you connect third-party devices and services to your iConfort Products through the Works with iConfort program, you are shown information about any proposed exchange of data. iConfort or the third party will request your consent to these exchanges on your behalf and you can change your mind at any time. When you use third-party products and services integrated with the iConfort Products, their own terms and privacy policies will govern your use of those products and services.
- For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage,including helping to answer your questions. They may also assist with monitoring our servers for technical problems. These technicians (as well as iConfort employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-iConfort purposes. We also have strict policies and technical barriers in place to prevent unauthorized employee access to video data.
- As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
- For legal reasons: We will share personal information with third parties if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to (i) meet any applicable law, regulation, legal process or enforceable government request; (ii) enforce iConfort policies or contracts, including investigation of potential violations; (iii) detect, prevent or otherwise address fraud, security or technical issues; (iv) protect against harm to the rights, property or safety of iConfort, our users or the public as required or permitted by law.
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about energy use or elevated carbon monoxide levels in the home. This information may also be shared with other users to help them better understand their energy usage compared to others in the iConfort community, raise awareness about safety issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
If you select an outside party for the purchase, installation or service of your iConfort device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you buy a iConfort Thermostat from a retailer, the retailer may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.
How can I contact iConfort?
DOMUSA TEKNIK PRODUCTS
| Address | : San Esteban z/g, 20737, Errezil, Gipuzkoa, Spain. |
| Tax Office | : Azpeitia |
| Tax No | : ESF20080784 |
| Phone | : +34 943 813 899 |
| : info@domusateknik.com |